Shipping policy

Shipping & Delivery Information

Cozyees is a small-batch candle studio located in Hartfield, Virginia. All orders are hand-packed and shipped from our workshop.

FAQ – Shipping & Delivery

Do you ship internationally?
Currently, we only ship within the U.S. We do not offer international shipping at this time.

What shipping carrier do you use?
All orders are shipped via USPS Ground Advantage.

How much does shipping cost?
Economy Delivery is $5 USD.

Do you offer free shipping?
Yes. Free Economy Delivery is available for orders over $35. Gift cards do not count toward the free-shipping threshold.

How long does processing take?
Orders are processed within 1–3 business days (please allow extra time during holidays). Orders placed after 6:00 PM EST will begin processing the next business day.

What is the delivery time?
Estimated delivery is 4–10 business days after you receive your shipping confirmation.

Will I get tracking information?
Yes. You will receive an order confirmation email when your order is placed, followed by a second email with tracking information once your order has shipped.

What if my order is late, damaged, or missing?
If you do not receive your order within the stated delivery window, or it arrives damaged, please contact us within 7 days of delivery at support@cozyees.com.

What if I entered the wrong shipping address?
Please double-check your shipping address before submitting your order. We cannot take responsibility for delivery to an incorrect address due to customer error. We will work with the local delivery provider to attempt redelivery or resend if the package is returned.

Currently only shipping within the U.S. No international shipping.

All orders ship via USPS Ground Advantage

Economy Delivery - $5 USD

Free Economy Delivery available for orders above $35

Gift cards do not count toward the free shipping threshold.

Processing and Delivery Times

Orders are processed within 1-3 days (allow extra time for holidays)

Orders placed after 6:00 PM EST will be not begin processing until the next business day.

Estimated delivery: 4–10 business days after shipping confirmation

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Things you need to know...

You'll receive a confirmation email once your order is placed, followed by a second email containing your tracking information once your order has been shipped. 

In the unlikely event that you don't receive your order after the stated delivery time frame, or your order is damaged when it arrives, please contact us within 7 days of delivery using our contact form or at support@cozyees.com

Please double-check your shipping address to make sure they are valid before submitting your order. We cannot take responsibility for delivery to a wrong address due to customer error. We will try to work with you to correct the information with the local delivery provider to attempt a redelivery or resend if sent back.